Transforming lives in Guatemala
Tigo is a Guatemalan telecommunications company majority-owned by Millicom, that dates back to Comcel, Guatemala's first telecommunications company, created in 1990. The name was changed to Tigo in 2005.
It is now the strongest telecom brand in Guatemala, extending digital inclusion to millions in all 332 municipalities via 7,000 points of sale. Tigo now provides 99.1 per cent population coverage.
Connecting to the digital lifestyle
In 2015, we became the biggest HFC provider in the country, as customers look for a better entertainment, better internet experience and higher data speeds as part of their digital lifestyle.
Tigo Star, which launched in 2014, has made cable TV and broadband internet more affordable to everyone, and more available to rural areas. Our Tigo Sports television channel is our first ever devoted exclusively to sport.
Tigo Business has seen demand for cloud services rise as large companies grow increasingly aware of the benefits and incorporate them into their technology planning.
In 2015, we hosted the second Tigo Business Forum, showing to regional markets the strength of the Tigo Business brand as a service provider and solutions hub for companies of all sizes. More than 700 companies attended, alongside four world class keynote speakers and more than 1,200 CEOs and CFOs.
Our Tigo Money brand continues to break down barriers to financial inclusion, offering a full line of basic financial services based on a broad agent network and easy to access platforms. Services include local and international remittances, bill payments, local money transfers and microfinance, which together are boosting economic activity.
With 70,000 points of sale nationwide and innovations in Tigo Money, Tigo Business (voice, connectivity and cloud) and Tigo Music, we have increased our partners, and driven a surge in smartphone adoption.
Our commitment to improving our customer service includes improving our customers’ user experience on social networks. In 2013, Tigo Guatemala became the first Facebook page in Central America and Panama to achieve more than one million followers.
In 2015, numbers rose to more than 2.3 million.
Boosting the economy
Tigo Guatemala has invested more than 500 million US dollars in the last three years. It is now investing at a rate of 3.4 million US dollars per week in upgrades to our network and service levels.
The company consistently features as one of the top three employers of choice in the country, and currently employs more than 4,000, 98 per cent of whom are recruited locally.
As a catalyst for growth, we invest in local talent and skills for the long term. At the Tigo Talent School, we have trained more than 6,500 employees, throughout different subjects. This is an ongoing program since 2008.
Our commitment to conduct our business ethically and openly led to our decision to voluntarily report to the authorities potential improper payments made on behalf of our joint-venture operations in Guatemala in the third quarter of 2015. We are co-operating fully with investigations and are dedicated to ensuring that we resolve the matter both swiftly and appropriately.
Tigo supports projects that reflect a strong commitment to corporate social responsibility, promoting education through technology, health mobile services, electronic waste management initiative, recycling campaigns and code of conduct.
Fundación Tigo’s nationwide program includes the installation each month of new teaching facilities, digital technology and water purifiers in schools around the country.
Fundación Tigo Guatemala has also been supporting a campaign against pediatric cancer since 2004. Last year alone we sent over 40 million text messages raising awareness and donations towards the cause. Tigo employees are also frequent volunteers in the National Oncology Pediatric Hospital (UNOP). In addition, we directly donated funds of over US$300,000. Since the start of the campaign in 2001, the survival rate for pediatric cancer has risen from 20% to 70%.