Transforming lives in Paraguay
Millicom was the first to offer mobile telephony services in Paraguay, in 1992, and now provides mobile, satellite and cable TV, internet and fixed broadband to almost four million customers. In March 2016, visiting CEO Mauricio Ramos announced on the eve of Tigo's 4G roll-out that Millicom would be investing US$2.5billion over a five year period.
Connecting to the digital lifestyle
Tigo Paraguay is the country’s leading mobile service provider with services that are driving digital inclusion and changing the landscape.
It offers the greatest amount of service coverage , reaching 96 per cent of the national territory, plus global access through international roaming to 220 countries, and data services to 137 countries. In 2014 Tigo deployed 7,000 km of fiber optic cable manufactured in Paraguay, covering 111 municipalities.
In April 2016, it launched commercial 4G services for the first time, and aims to have 80% of all households in the country connected to 4G by 2020.
Tigo's award-winning Tigo Money brand (1.2 million customers) is providing mobile financial services to many who previously had no access to formal banks and institutions. They can now securely access money directly through Tigo and pay for a wide range of goods and services through their mobile device and via more than 3,000 points of sale around the country.
Through Tigo Star, Tigo is making cable TV and broadband internet more affordable to everyone, reaching all socio-economic levels and the furthest rural areas. Tigo Star offers more than 60 international channels, more than 20 of which are in high definition (HD).
Tigo Business offers more than 5,700 businesses clients a full array of solutions customized for every company – voice, connectivity, and cloud.
Boosting the economy
In 2016 we will commission a new state-of-the-art Tier 3 data centre for Paraguay.
The company directly employees 1,500 people and 3,500 people indirectly, of which almost 100 per cent are recruited locally. The Tigo Sales school trains 500 people annually in sales and personal development via a four-week training program in business administration.
Further, the company has enabled labor contracts for people with disabilities and created 122 training sessions for its employees representing 32,000 hours of training. Millicom University, which launched in 2014, will connect Tigo employees to more than 20,000 online courses from first rate academic entities such as Harvard.
We are also piloting a supplier capacity building program in Paraguay with eight key SME suppliers, who will receive in-depth training on ethical business conduct, labour conditions and environmental management as well as quality and customer management.
Tigo invested $120 million (0.5 per cent of the country’s GDP of $25 billion) in both 2013 and 2014. It has invested approximately $1 billion in infrastructure since 1992.
Tigo Paraguay acts responsibly to promote good corporate behavior, positively impact communities, create an attractive workplace for employees and pursue compliance with labour rights and the code of ethics in their value chain.
It also works with a variety of organizations to improve and promote social and economic development. Tigo has launched a partnership with the Ministry of Health and UNICEF in projects that include combatting infant malnutrition, as well as malnutrition among expecting mothers. Also projects for expecting mothers, to reduce the high rate of child-mortality and projects to boost inter-connectivity among hospitals.
Through its Telemedicina project, Tigo Paraguay connects 200 regional hospitals to the internet to send test results from regional hospitals to the capital Asunçion for analysis. The results are returned in as little as 30 minutes, giving 4.5 million people (65% of the total population) access to medical testing they did not have before. In the first 14 months 90,000 people used the service, which Tigo provides at no cost to the patient
A 2015 highlight in Paraguay was our digital inclusion work on “Telecentros.” The project saw the deployment of more than 100 shipping containers that are adapted to classrooms, fully equipped with IT services and internet, to rural schools across Paraguay. These have reached thousands of teachers and pupils, who will form a new generation of digitally savvy users and can in turn share their knowledge of the internet with their communities.
Tigo Paraguay reviews its environmental impact and conducts workshops to understand the challenges and opportunities of energy management, maintenance, and responsible disposal of waste. In 2015, 40 tons of e-waste were recycled.
Awards for 2015
Tigo Paraguay: 4th in Paraguay on Great Place to Work© ‘Best working environment’