Bolivia Fact File available to download (PDF)

 

Performance

A continued focus on our core strategy has meant a year of strong growth for Tigo services in Bolivia. Our drive to monetize data continues to yield success and this year we have delivered 32% growth in our B2C Mobile data revenue.
Our

HFC network grew by almost 270,000 homes passed, bringing the total nationwide to more than 530,000 and demonstrating that we are playing a lead role in the country’s digital transformation.

We also added a new city to our footprint – Tarija now joins a growing string of cities to benefit from our network. 

In B2B, we have some of the largest companies in the country as clients, helping us to deliver a 28% increase in fixed service revenue over last year.

To enhance the customer experience, we have made it easier for our clients to contact us and keep track of their consumption by launching new self-care applications and online customer experience assistance. We have begun improving the entire customer journey, and we have had initial success with reducing installation and response times for our Home customers.

Service revenue grew by almost 5%, driven by robust growth in the Home unit and by a return to positive growth in our B2C Mobile business.

EBITDA grew slightly above 1%, thanks to revenue growth and continued cost control.