Tigo Costa Rica - the leading service provider in cable TV and BB.
World Bank 2015
Population: 4.807 million
GDP real growth: 2.8 %
GNI per capita: $10,210
Mobile penetration: 144 %
Internet penetration: 49.4 %
Equity holding: 100.0 %
Market share: Cable TV 43.0 %, Broadband 23.0 %
Market position: Cable TV 1 of 6, Broadband 2 of 5
Services: Cable, Fixed Broadband, Fixed Telephony IP and Corporate Services by Fiber Optic, Online
Transforming lives in Costa Rica
Tigo is a Costa Rican company with more than 30 years in operation under different brand names, including Amnet.
Millicom first invested in Costa Rica in 2008. In 2009, with the opening of the telecommunications market, Amnet became the first private company to provide services such as residential and business internet access, as well as data transport services.
This was made possible through winning a contract with the Network Access Point of the Americas (NAP). Amnet, now Tigo, has been able to build and develop a robust private fiber optic and coaxial network that covers more than 80 per cent of the country.
Connecting to the Digital Lifestyle
We promote digital inclusion by providing more dynamic and accessible products and services to our customers. Tigo is ranked Number 1 in cable TV, connects 250,000 homes with 610,000 passed, and grew its DTH product by 40% in 2016.
We offer the largest selection of digital and HD channels and are the only company in the country that provides Video on Demand. Our campaign with Netflix in 2016 awarded new customers free subscriptions for three months.
Tigo Business is the country’s most important private supplier of corporate telecom services based on optic fiber. Revenue in the business segment grew in 2016 by 5.4%, with EBITDA margins remaining strong at 43%. The brand now hosts an annual forum - Tigo Business Day - in keeping with the demand for business services.
Boosting the economy
We have doubled our investment in Costa Rica in the past five years.
We directly employ more than 400 people, 95 per cent of whom are recruited locally and we act to support Costa Rica’s goal of reducing the digital gap through actions that promote digital inclusiveness, transparency and involvement.
As part of our responsible leadership we are pioneering an internal poverty assistance program which identifies employees with socio-economic vulnerabilities and creates strategies to assist them. We have also signed the Declaration of San Jose, to ensure that we have a workspace free of discrimination towards the LGBTI community.
Our annual Tigo Digital Changemakers competition plays an important role each year in finding creative entrepreneurs and fostering new technical innovations that can impact on society positively.
We share best practices and promote the role of business in Costa Rica’s development through La Asociación Empresarial para el Desarrollo (AED). We support the Quiros-Tanzi Foundation which takes ICT to rural schools and communities through the One Laptop per Child initiative.
In 2015, we led the creation of a National Committee on Child Online Protection, working with the Vice Ministry of Telecommunications and the local NGO Paniamor.
We hosted an industry-leading child online protection (COP) workshop which brought together a wide range of high-profile stakeholders from government agencies, law enforcement authorities, regulators, non-profit organizations, and our peers to facilitate a discussion and build awareness on the ways in which children need protection and support to be safe online.
In 2016 we activated a new online partnership with Crianza Tecnologica to continue our campaign on COP.