Environmental, Social and Governance Framework

Our Environmental, Social and Governance (ESG) framework articulates our renewed approach to improving lives, strengthening communities, reducing our environmental impact, managing climate risks and governing our business with integrity. Together, our ESG initiatives help us chart a path for sustainable growth and create long-term value for our stakeholders.

In 2021, we evolved how we communicate ESG to better reflect the relationships between our initiatives and our business strategies. Aligned with leading ESG methodologies, this new framework provides a more complete picture of the work we do, helps our stakeholders better understand our issue-specific approaches, and gives us a platform to announce a bolder set of goals and commitments.

The framework mirrors the results of a follow up materiality assessment we conducted in 2020 to better understand the impact of COVID-19 on our stakeholders' perspectives. The assessment revealed that many areas are of increasing importance to our stakeholders, including climate change, the digital divide and employee and contractor health and wellness.



We have set and submitted our first near-term Science-Based Targets to reduce our GHG emissions, and joined Business Ambition for 1.5°C, with the objective of reaching net zero emissions by 2050.

By modernizing 1,100 sites in Nicaragua, we consumed 20% to 25% less electricity and saved more than 1.5 million KWh compared with last year.

In addition to the active Power Purchase Agreements in Panama, we have begun the roll out of an innovative energy sourcing model, with over a thousand new rural sites in Colombia, as well as certified over 13 million KWh and certified over 13 million kwh of this operation's 2021 grid electricity consumption as renewable.

Smarter designs helped us close 232 sites in Colombia, reducing our electricity use and costs while increasing our coverage area.

84% We recovered 84% of our CPE after people terminated or upgraded their services, 12% more than our target for the year.



Nearly 3,000 Guatemalan citizens received a COVID-19 vaccine at our Tigo Plaza vaccination center—designed, installed and launched by Tigo Guatemala volunteers over two days.

More than 500 Tigo leaders and 16,905 employees received Diversity, Equity & Inclusion training in 2021, putting us well on our way to our goal of 100% participation.

Using digital skills learned in our Conectadas entrepreneurship program, we provided entrepreneurship training to 6,000+ women entrepreneurs in El Salvador.

11,200 In September, we joined forces with Fundación Real Madrid to support 69 social sports projects, which will give 11,200 boys, girls and family members access to new digital education opportunities.